Privacy Policy

Last updated on Sep 16, 2024

Who is the data controller?

If you have any questions or requests regarding this Privacy Policy, you can contact us at the following email address:

 

Email: office@anitransfer.com

What personal data do we collect?

The data controller is the legal or natural person responsible for the collection, processing, and protection of your personal data. As Anitransfer.com, we conduct all our data processing activities in accordance with the law and ensure the security of your data.

 

If you have any questions regarding this Privacy Policy or how your personal data is processed, you can contact us using the following contact details:

 

Email: office@anitransfer.com

 

As a data controller, we are obligated to ensure the security of your personal data, process it based only on legal grounds, and protect your rights.

How do we collect personal data?

The personal data we collect from our users is essential to the functionality and quality of the services we provide. The data we collect generally falls into the following categories:

 

1. Identity and Contact Information: This includes your name, surname, email address, and phone number. We collect this data during the reservation process. This data is necessary to process your booking and provide you with the service. Additionally, we use this information if we need to contact you.

 

2. Booking Information: Data provided during the transfer reservation, such as departure and destination points, transfer date and time, etc. This data is necessary and processed to provide the service.

 

3. Technical Data: When you use our website, technical data such as IP address, browser type, device information, and cookies are collected. This information is used to ensure the proper functioning of our website, maintain security, and enhance user experience.

 

4. User Interaction Data: As you browse our site, data such as the pages you visit and the services you use are collected. This data is processed to analyze user behavior and improve our services.

 

This data is directly related to the services we provide to you and is only used as necessary. We adhere to the highest security standards in protecting and safeguarding your data.

For what purposes do we process your personal data?

Your data is collected through various methods. These methods vary depending on how you use our website and interact with us. The ways we collect personal data include:

 

1. Directly Provided Data: This is the data you provide directly to us. For example, when you fill out the reservation form on our website, you share your name, surname, email address, and phone number. We also collect any information you provide during any written or verbal communication with us. This data is necessary to ensure the smooth completion of the service we offer to you.

 

2. Automatically Collected Data: When you visit our website, some data is automatically collected through cookies and similar tracking technologies. Cookies track information about your browser, IP address, operating system, and your browsing behavior on our website. This data is used to improve the user experience and optimize the performance of our website. For more information about cookies, please refer to our Cookie Policy.

 

3. Data Collected from Third Parties: In some cases, we use data provided by third parties, such as payment providers. However, as only cash payments are accepted by us, financial information is not collected. Data received from third parties is generally limited to fraud prevention and security purposes.

 

Regardless of the method by which your data is collected, it is always processed and stored in compliance with legal regulations.

What are the legal grounds for processing personal data?

The personal data we collect is processed for various purposes. These processes are carried out to provide our services and improve your user experience. Below are the detailed purposes for which we process your personal data:

 

1. Service Provision: The primary purpose of processing your personal data is to process your reservations and provide transfer services. When you make a reservation on our site, your name, surname, and reservation details are processed. Without this data, it is not possible to provide our services.

 

2. Communication and Customer Support: Your personal data is processed to communicate with you and provide customer support. We use your contact details when we need to notify you about your reservations, cancellations, or changes. Additionally, we directly contact you if you have any complaints or inquiries.

 

3. Marketing and Promotions: Processing your data for marketing and promotional activities is based on your consent. If you give your consent, we can send you information about special offers, campaigns, and promotions. You have the right to opt out of these communications at any time.

 

4. Website Performance Improvement: The technical data and information about user behavior collected through cookies are used to improve the performance of our website and enhance the user experience. For example, we continuously optimize our site by analyzing which pages are visited more and which services are more popular.

 

5. Legal Obligations: We may process your personal data to comply with legal obligations. This includes compliance with tax laws, responding to requests from government authorities, or preventing fraud. These processes are carried out within the framework of legal obligations.

 

Your data is only processed for these specified purposes and is not used unnecessarily. Every transaction is carried out in accordance with legal grounds, and your privacy is protected at all times.

Who do we share your personal data with?

The processing of your personal data is carried out on legal grounds in accordance with the GDPR. The legal bases for the personal data we process are as follows:

 

1. Contract Performance: It is necessary to process your personal data to fulfill the services we provide. For example, when you make a reservation, we use your name, surname, and contact details to complete the transaction. Processing this data is essential for fulfilling the contract we have with you.

 

2. Legitimate Interest: We may process your personal data based on legitimate interests, such as improving the performance of our website, optimizing the user experience, and preventing fraud. These processes are carried out without infringing on your fundamental rights and freedoms and are conducted within a legal framework.

 

3. Consent: For certain processes, such as marketing activities or promotions, we obtain your explicit consent. For example, to send you email notifications about special campaigns and offers, your consent is required. You have the right to withdraw your consent at any time, in which case your personal data will no longer be processed for that purpose.

 

4. Legal Obligations: We may process your personal data to comply with legal and regulatory requirements. For example, your data may be processed to comply with tax laws, fulfill legal requests, or respond to government authorities.

 

Each data processing procedure is based on legal grounds and is carried out only when necessary.

How long do we retain your personal data?

The security and confidentiality of your personal data are of utmost importance to us. However, in some cases, we may need to share your personal data with third parties. The main parties with whom we share your data include:

 

1. Service Providers: We share your personal data with third-party service providers to complete your transfer reservations. This includes companies providing transfer services. However, since online payments are not accepted, financial information is neither collected nor processed.

 

2. Legal Obligations: In accordance with legal obligations, we may share your personal data with government authorities, regulatory bodies, or other legally authorized parties. This is done to comply with legal requirements, prevent fraud, or cooperate in legal processes.

 

3. Business Transfers: In the event that our company is fully or partially transferred, merged, or sold, your personal data may be shared with the new party. In such a case, appropriate security measures will be taken to protect your data.

 

We share your personal data only when necessary and for a specific purpose. We always take the necessary precautions to protect and secure your data.

How do we protect your personal data?

We retain your personal data only for as long as necessary, and this period depends on the purpose for which the data was collected. Below is detailed information on the retention periods of personal data:

 

1. Data Collected for Service Provision: Personal data collected for transfer reservations and other services are retained for 5 years after the completion of the service. This period is necessary to resolve any potential disputes or respond to legal claims after the service.

 

2. Marketing Data: Personal data processed for marketing and promotional purposes is retained until you withdraw your consent. If you choose to opt out of marketing communications at any time, your data will no longer be processed for this purpose.

 

3. Legal Obligations: We may be required to retain personal data for a certain period in accordance with legal requirements. For example, data that must be retained for tax or accounting purposes is retained for the legally required duration.

 

We retain your data only for the legally required period and as necessary. Once the retention period expires, your personal data will be securely deleted or anonymized.

Can I revoke my consent?

We implement various technical and administrative measures to securely store and protect your personal data against unauthorized access. The methods we use to ensure the security of your data include:

 

1. Encryption: Sensitive data such as financial information, especially during payment transactions, is protected by advanced encryption technologies like SSL (Secure Socket Layer). This ensures the security of your personal data and prevents unauthorized access.

 

2. Access Controls: We implement strict access control measures to ensure that only authorized personnel can access personal data. We apply stringent security protocols to prevent unauthorized individuals from accessing your data.

 

3. Firewalls and Monitoring: We use firewalls and monitoring systems to protect our servers and prevent unauthorized access to our systems. These systems are used to prevent unauthorized access to your personal data and quickly detect any security breaches.

 

4. Updates and Maintenance: We regularly update our systems to minimize security vulnerabilities. By regularly maintaining and conducting security checks on our software and hardware components, we keep our security levels at the highest standards.

 

Ensuring the security of your data is our top priority, and we always implement the latest security measures accordingly.

How are cookies used?

Yes, you have the right to revoke your consent to the processing of your personal data at any time. If you wish to revoke your consent for marketing and promotional communications, you can contact us at office@anitransfer.com.

 

Once you revoke your consent, your data will no longer be processed. However, we may still retain your data in certain cases to comply with legal obligations. Revoking your consent does not affect the legality of the processing conducted prior to the revocation.

Do we transfer your data abroad?

Our website uses cookies to improve the user experience and analyze web traffic. Cookies are used to remember your preferences, track your return visits to the site, and provide you with more personalized content.

 

To learn more about what information is collected through cookies and how to manage your cookie settings, you can review our Cookie Policy. Additionally, you can disable cookies by adjusting your browser settings. However, disabling cookies may cause some features of our website to not function properly.

What are your rights regarding personal data?

Your personal data may be stored not only within the European Economic Area (EEA) but also in countries like Turkey and Azerbaijan. Your data is processed and protected on secure servers located in these countries. Anitransfer.com stores your personal data only in accordance with legal grounds and under necessary security measures.

 

If the transfer of your personal data abroad is necessary, all legal regulations will be followed, and appropriate security measures will be taken during the transfer.

How are links to other websites managed?

Under the GDPR, you hold various rights regarding your personal data. Below is a detailed explanation of these rights and how you can exercise them:

 

1. Right of Access: You have the right to learn which personal data of yours is being processed. You can request information from us regarding the personal data we have collected about you, how it is used, and with whom it is shared.

 

2. Right to Rectification: If your personal data is incorrect or incomplete, you have the right to request its correction. You can contact us to request rectification of any information you believe to be incorrect.

 

3. Right to Erasure (Right to be Forgotten): You have the right to request that your personal data processing be stopped and that your data be deleted. You can request the deletion of data that is not required to be retained under legal obligations.

 

4. Right to Data Portability: You have the right to obtain a copy of your personal data and transfer it to another data controller. You may request that your data be provided in a portable format and transferred to another provider.

 

5. Right to Object: You may object to the processing of your personal data in certain situations. You have the right to object, especially to data processing for direct marketing purposes.

 

To exercise your rights, you can contact us at office@anitransfer.com. Your request will be reviewed and processed as soon as possible.

How are privacy and professional secrets protected?

Our website may contain links to third-party websites. These links are typically included to provide additional information related to our services or to give access to resources that may benefit users. However, we are not responsible for the privacy practices and policies of third-party websites. When you click on these websites, you are subject to their own privacy policies, and we recommend reviewing how they process your personal data.

 

Anitransfer.com cannot control the privacy practices of third-party sites. Therefore, we advise you to carefully review the privacy policies of any website you are directed to.

Will there be any changes to the Privacy Policy?

This Privacy Policy may be updated from time to time. Changes may be made to reflect legal requirements, technological advancements, or adjustments in the services we provide. Any changes made will be published on this page, and you will be informed of significant changes.

 

We recommend regularly visiting this page to stay informed about any changes to this policy.

Contact

If you have any questions or requests regarding this Privacy Policy, you can contact us at the following email address:

 

Email: office@anitransfer.com